Everything you need to know about using s98com — from setting up your account and making deposits to understanding bonus terms, cricket betting markets and responsible gambling tools. If your question is not covered here, our support team is available around the clock at [email protected].
Our support team is available every hour of every day. Whether it is a late-night PSL match query or a withdrawal question on a weekend morning, we are here at [email protected].
All content on s98com is in English — the language most comfortable for our Pakistani player base. Urdu-language support is available on request through our email support channel.
s98com publishes its Terms, Privacy Policy and Responsible Gambling guidelines in full and in plain English. No hidden fees, no buried clauses. Everything is accessible from the navigation menu.
PSL, ICC T20, ODI and Test cricket markets are front and centre on s98com. We understand that for most Pakistani players, cricket is the primary sport — so we give it the coverage it deserves.
s98com supports Pakistani Rupee (PKR) accounts, removing the need for currency conversions on standard transactions. Amounts are displayed in PKR throughout the deposit and withdrawal process.
Deposit limits, loss limits, session timers and self-exclusion are all available from your account dashboard without needing to contact support. Player wellbeing is not an afterthought on s98com.
Everything you need to know about creating and managing your s98com account — from sign-up and KYC requirements to password resets and contact detail updates.
To register on s98com, click the registration button on the homepage and complete the sign-up form with your full legal name, date of birth, email address and mobile number. You will need to confirm your email before your account becomes active. Make sure all details match your official identification documents, as they will be verified during KYC.
You must be at least 18 years old to register and use s98com, or the higher minimum age required by the operator's licensing jurisdiction, whichever applies. We enforce strict age verification at the point of registration and during the KYC process. Accounts found to belong to underage individuals will be permanently closed and any winnings forfeited.
No. Each individual is permitted to hold only one registered account on s98com. Opening or operating multiple accounts is a breach of our Terms and Conditions and will result in all associated accounts being closed, balances forfeited and bonuses cancelled. If you have lost access to your account, please contact [email protected] rather than creating a new one.
For identity verification, s98com typically requires a valid government-issued photo ID — your Pakistani CNIC or passport is most commonly accepted. You may also be asked for a proof of address (a recent utility bill or bank statement) and, in some cases, proof of the payment method used for deposits. Submitting clear, unedited documents speeds up the process considerably.
Click the 'Forgot Password?' link on the login page and enter the email address registered to your account. You will receive a secure password reset link by email. Follow the link to create a new password. If you no longer have access to your registered email address, contact our support team at [email protected] for manual identity-verified account recovery.
Yes. To update your contact details, go to Account Settings and submit a change request. For security reasons, changes to your primary email or mobile number require identity verification before they are applied. This step protects your account from unauthorised changes. If you encounter any difficulty, reach out to [email protected] for guided assistance.
Questions about funding your account, cashing out your winnings, payment methods and processing timelines — including PKR, Easypaisa, JazzCash, HBL and more.
s98com supports a range of payment methods familiar to Pakistani players. Options may include mobile wallet transfers and bank-related methods. Payment provider names such as Easypaisa, JazzCash, HBL, Meezan Bank, Bank Alfalah, Raast and UBL are referenced for player familiarity only. These institutions do not endorse or support gambling. Available methods may vary; always check the current cashier options within your account.
Minimum deposit amounts vary depending on the payment method selected. Specific minimums are displayed in the cashier section of your account at the time of the transaction. Deposits are typically processed in Pakistani Rupees (PKR). If a method you want to use is not available or shows an unexpected limit, contact our support team for guidance.
Withdrawal processing times vary by payment method. s98com endeavours to review and approve withdrawal requests as quickly as possible, but the final credit to your account depends on the payment provider's own processing timeline. Completing your KYC verification in advance significantly reduces withdrawal delays. For large or first-time withdrawals, additional verification checks may be required.
Common reasons for a withdrawal hold include incomplete KYC verification, unsatisfied bonus wagering requirements, a mismatch between your account name and payment account name, or a pending security or AML review. Log in to check if any verification steps are outstanding. If the reason is not immediately clear from your account dashboard, email [email protected] with your account username for a direct update.
As a general rule, withdrawals are processed back to the same payment method used for deposits. This is a standard anti-money laundering measure. Withdrawals to third-party accounts are not permitted under any circumstances. If your original deposit method is no longer available, contact [email protected] to discuss an alternative verified withdrawal option for your account.
s98com does not charge its own platform fees on standard deposits or withdrawals. However, your payment provider — whether a bank, mobile wallet or other service — may impose transaction charges at their own discretion. These third-party charges are outside our control. Check your payment provider's own fee schedule if you notice deductions on transactions.
Understand the sports betting and casino products available on s98com — including cricket, PSL, live in-play markets, live casino and slot games.
s98com covers a broad range of sports, with a focus on cricket — including PSL, ICC T20 World Cup, ODI series and Test matches featuring the Pakistan national team. Beyond cricket, you can bet on football (domestic and international), UFC and combat sports, and a variety of other global sporting events. Live in-play betting and accumulator/parlay markets are also available across selected sports.
Live in-play betting allows you to place wagers on sporting events after they have already started, with odds updating in real time to reflect the current match situation. On s98com, in-play markets are available for cricket, football and other selected events. Bets placed in-play are accepted at the odds displayed at the moment of confirmation. Brief acceptance delays may occur during rapidly changing match moments.
Cricket bets on s98com are settled according to the official result declared by the relevant cricket board or tournament organiser — for example, the PCB for PSL matches or the ICC for international fixtures. Results are based on the score and outcome at the end of the relevant period (innings, match, or defined overs). In the event of a match being abandoned or no result declared, s98com's sport-specific rules govern settlement.
s98com's casino section includes live dealer games — such as Live Baccarat, Live Roulette, Live Blackjack and Live Sic Bo — as well as slot games from well-known software providers. Live casino tables are hosted by professional dealers in real time via video stream. Game availability may vary depending on your location and the time of day due to table schedules and licensing arrangements.
How bonuses work on s98com, what wagering requirements mean, which games count towards clearing a bonus and why a promotion might be cancelled.
s98com offers a range of promotions including welcome bonuses for new registrations, reload bonuses for existing players, free bets on selected sporting events, cashback offers and seasonal promotions tied to major cricket tournaments like PSL or the ICC T20 World Cup. Each bonus carries specific eligibility criteria, wagering requirements and an expiry period. Always read the individual promotion terms before opting in.
A wagering requirement specifies how many times you must bet the bonus amount — or bonus plus deposit, depending on the offer — before any resulting winnings become withdrawable. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place a total of PKR 10,000 in qualifying bets before the bonus converts to real withdrawable funds. Game contributions and bet limits apply.
Bonuses may be cancelled if the wagering requirement was not met before the expiry date, if bonus terms were violated (such as placing bets above the maximum bonus stake limit), if the account is found to have multiple registrations, or if activity consistent with bonus abuse was detected. If you believe a bonus was removed in error, contact [email protected] with your account details for a review.
Not necessarily. Most bonuses on s98com have defined eligible products — a sports welcome bonus will typically apply to sportsbook bets only, while a casino bonus applies to specified games. Within those categories, some games may contribute less than 100% toward wagering requirements (for example, certain table games may contribute only 10%). Always check the specific bonus terms for eligible products and contribution rates.
How s98com protects your data and account, and how to use the responsible gambling tools available — including deposit limits, self-exclusion and support.
Log in and navigate to Account Settings, then select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and loss limits in PKR. Limits take effect immediately once confirmed. Reducing a limit applies straight away; increasing a limit is subject to a cooling-off period before the higher limit activates. There is no charge or penalty for setting or adjusting these limits.
To request a self-exclusion, email [email protected] with the subject line 'Self-Exclusion Request' and include your registered account username. Our team will verify your identity and apply the exclusion for your chosen period — options include 30 days, 6 months, 12 months or permanent. Once active, self-exclusion cannot be reversed until the period expires. Your verified real-money balance remains accessible for withdrawal.
s98com uses HTTPS encryption for all data in transit and applies encryption at rest for sensitive stored information including identity documents and financial records. Access to personal data is restricted to authorised staff with a legitimate operational need. We do not sell your personal data to third parties. Full details are available in our Privacy Policy at s98com.cam/privacy-policy.
The primary contact method for s98com support is email: [email protected]. Our team is available 24 hours a day, 7 days a week. When contacting us, include your registered account username and a clear description of your issue to help us respond as quickly as possible. English-language support is standard; Urdu-language assistance is available on request.
Pakistan has gambling restrictions including the Prevention of Gambling Act, 1977. s98com does not claim to be licensed, approved or regulated by the Government of Pakistan, PTA, the State Bank of Pakistan or any Pakistani provincial authority. This FAQ does not constitute legal advice. Players are solely responsible for verifying the legal status of online gambling under the laws applicable to them before participating.
Our support team handles everything from account questions to responsible gambling requests — 24 hours a day, 7 days a week. Drop us an email and we will get back to you as quickly as possible. Please include your account username in the email so we can assist you without delay.
English support is standard. Urdu-language assistance is available on request. For responsible gambling enquiries, please also visit our dedicated Responsible Gambling page.
Cricket, PSL, T20, live casino, football, UFC — it is all here. Read our full Terms and Responsible Gambling policies so you know exactly what to expect before you start.