Gambling should always be entertainment — never a financial strategy, a stress reliever or a way to chase losses. At s98com, we build responsible gambling tools directly into the platform so every player in Pakistan has the means to stay in control, every session.
s98com was built around the principle that transparency and player wellbeing come first. For Pakistani players — whether you're following a PSL match from Karachi, placing a T20 bet in Lahore or watching a live casino table in Islamabad — the platform is designed so that responsible gambling tools are front and centre, not buried in a settings menu.
Gambling carries genuine financial risk. The house always holds a mathematical edge over time, which means consistent long-term profits from gambling are not a realistic expectation for most players. We state this clearly because we believe informed players make better decisions — and better decisions mean a healthier, more enjoyable experience.
Problem gambling can affect people from any background, in any city. It does not discriminate by income, age or how experienced a player is. Recognising early warning signs and using the tools available to you is not a sign of weakness — it is the sign of a player who understands the game.
We will never market gambling as a path to financial gain or as a solution to personal problems. We will provide clear, accessible responsible gambling tools to every registered player. We will act on signs of problem gambling when identified. We will make it easy — not difficult — to set limits or stop. We will support any player who asks for help without judgment and without delay. This is not a compliance checkbox. It is the foundation of how s98com operates.
Every s98com account comes with these tools active and accessible from day one — no support ticket needed to find them, no waiting period to apply them.
Set a maximum amount you can deposit over a daily, weekly or monthly period. Once set, limits take effect immediately. Increasing a limit requires a cooling-off period before the increase activates — decreases apply straight away.
Define the maximum net loss you are willing to accept per day, week or month. When the limit is reached, further play is suspended for that period. This is one of the most effective single tools for managing gambling spend over time.
Set a maximum session length. When the time is up, the platform will log you out automatically. You can also configure in-session alerts at intervals (e.g., every 30 minutes) to keep track of how long you have been playing.
Take a short break from the platform — 24 hours, 48 hours, 7 days or 30 days — without committing to a full self-exclusion. During a cooling-off period, you cannot deposit or place bets. Your account and balance are preserved.
Request a voluntary self-exclusion for a defined period (30 days, 6 months, 12 months) or permanently. Self-exclusion blocks all access to the platform and suspends marketing communications. Contact [email protected] to activate.
Receive periodic in-session pop-up notifications showing how long you have been playing and the net result of your current session. These prompts give you a moment to reassess before continuing or deciding to stop.
Self-exclusion is the most decisive step a player can take if gambling is becoming a problem. At s98com, we make this process as straightforward as possible. There are no barriers, no persuasion attempts and no delay in processing your request.
Send an email to [email protected] with the subject line "Self-Exclusion Request" and your registered account username. You do not need to provide a reason.
Our team will verify your identity to ensure the request is applied to the correct account. This is a security measure to protect you from third-party exclusion requests.
Select from 30 days, 6 months, 12 months or permanent. There is no minimum — if you want a permanent exclusion from your first request, we will process it without question.
Your account will be locked within a short processing window. Marketing emails will stop immediately. Your verified balance is preserved and accessible for withdrawal after verification.
Deposit limits, loss limits and session timers can all be configured directly from your account dashboard without contacting support. Here is how:
Navigate to Account Settings > Responsible Gambling > Deposit Limits. Choose daily, weekly or monthly. Enter your PKR limit and confirm. The limit applies to all payment methods on your account simultaneously.
Effective ImmediatelyNavigate to Account Settings > Responsible Gambling > Loss Limits. Set your maximum net loss per period. When the threshold is reached, all betting and gaming activity is suspended until the period resets.
Effective ImmediatelyNavigate to Account Settings > Responsible Gambling > Session Timer. Choose your maximum session length and optional interval reminders. Applies to sports, casino and all other products.
Effective Next Sessions98com enforces a strict minimum age of 18 years — or the higher minimum required by the operator's licensing jurisdiction, whichever is greater. Underage gambling is harmful, and we take every reasonable step to prevent it.
Age verification is required during the registration process and may be requested again at any point, including before withdrawals are processed. Any winnings obtained through an account registered by an underage individual will be permanently forfeited.
Problem gambling does not always look obvious. Many people experiencing difficulty continue to function normally in daily life while their relationship with gambling quietly becomes unhealthy. The following signs — especially in combination — are worth taking seriously.
Answer the following questions honestly. If you answer "yes" to two or more of them, we encourage you to contact our support team or speak to a professional support service.
If you are struggling with problem gambling, speaking to a professional is the most important step you can take. The following recognised organisations provide support and guidance for individuals and families affected by problem gambling.
Gamblers Anonymous (GA) is a worldwide fellowship of men and women who share their experience, strength and hope with each other in order to solve their common problem. GA operates on a twelve-step programme and holds regular group meetings globally. Information available at the GA international website (gamblers-anonymous.org.uk or gamblersanonymous.org).
International ResourceGamCare is a recognised organisation providing information, advice and support for the prevention and treatment of problem gambling. GamCare's helpline and online chat service (gamcare.org.uk) offer confidential support seven days a week for anyone affected by problem gambling.
International ResourceBeGambleAware (begambleaware.org) offers free, confidential support and information for people concerned about their own gambling or that of someone they care about. Resources include online tools, a helpline and referrals to specialist treatment services.
International ResourceGamTalk (gamtalk.org) provides free peer support forums and online community groups for people dealing with problem gambling. Community support is available around the clock and connects you with others who understand the experience.
Peer SupportOur own support team is available 24 hours a day, 7 days a week. We can help you activate any of the responsible gambling tools on your account — deposit limits, loss limits, cooling-off periods or self-exclusion — immediately and without any barrier. Email: [email protected]
Available 24/7Gam-Anon (gam-anon.org) is a fellowship specifically for the family members and friends of compulsive gamblers. If someone you care about is struggling, Gam-Anon provides structured support, meetings and resources to help families understand and cope with problem gambling.
For FamiliesSet a personal gambling budget before each session — an amount you are genuinely comfortable losing entirely. Never use funds allocated for rent, food, utilities, education or family obligations.
Decide how long you will play before you start. Use s98com's session timer to enforce this automatically. Time limits are just as important as financial limits — sessions that run too long increase risk.
Chasing losses is one of the most dangerous gambling behaviours. If you have reached your session budget, stop — regardless of the result. The next bet does not "owe" you a win. Each outcome is independent.
Gambling as a response to stress, anxiety, relationship problems or financial pressure is one of the clearest early warning signs of a developing problem. If you find yourself gambling to escape, please speak to us or a support organisation.
All gambling products carry a house edge. Consistent long-term profit from gambling is not a realistic expectation for the vast majority of players. Understanding this before you play is the foundation of informed, responsible betting.
Extended gambling sessions impair decision-making and increase risk. Use s98com's reality check notifications and session limits to introduce natural pause points. Step away, reassess and return only when refreshed and clear-headed.
Our support team is available around the clock. Whether you want to set a deposit limit, request a cooling-off period or start a self-exclusion, we will help you immediately — no questions, no barriers.
To contact support directly, email [email protected] — available 24/7.